Refund policy
At Appastea.shop, our goal is your complete satisfaction. If you are not completely satisfied with your purchase, we offer returns and refunds. Please read the following refund policy carefully.
Return Period
You must initiate a return request within 30 days of receiving your item. Return requests submitted after this period will not be accepted.
Return Conditions
•Items must be unopened, unused, in their original packaging, and in good condition. For safety and hygiene reasons, opened or used products are not eligible for return unless the product has a quality issue or was damaged during shipping.
•All accompanying accessories, manuals, and free gifts must be returned together.
•Proof of purchase (e.g., order number, invoice) is required for returns.
Return Process
1.Please contact our customer service team via email at support@appastea.shop, stating your order number and the reason for the return.
2.Our team will review your request within 2-3 business days and provide detailed return instructions and the return address.
3.Please ship the item back as instructed. Please note that we do not provide return labels, and you are responsible for all return shipping costs. Please return the item to the following address:
32B Elm Dr, Farmingdale, NY 11735
4.Once we receive the returned item and confirm it meets the return conditions, we will process your refund within 5-7 business days.
Refund Method
Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your bank or payment service provider. Please note that shipping and handling charges are non-refundable.
Final Sale
All promotional, discounted, or items marked as "Final Sale" are not eligible for return or refund.
Order Modifications
Once checkout is complete, we are unable to edit or change the order address.
Contact Us
If you have any questions about our refund policy, please feel free to contact us via email at support@appastea.shop.