Refund policy

30-Day Return Window

You have 30 calendar days from the date you receive your item to request a return. Because our products include Bigelow teas (such as black tea, green tea, herbal tea, organic tea, and chai tea) and packaged food goods, return eligibility is subject to strict food safety and hygiene guidelines to ensure the safety and well-being of all our customers.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

•Tea & Food Products: Items must be unopened, unused, and in their original, intact sealed packaging. Due to the consumable nature of tea products, any items that have been opened, used, or have broken outer seals are non-returnable and non-refundable (unless there is a manufacturing defect or shipping damage).

•You must provide a receipt or proof of purchase (order confirmation email or order number).

Items Not Eligible for Return

The following items cannot be returned or refunded:

•Gift cards and final sale/clearance items.

•Opened or unsealed teas, tea bags, or loose tea pouches (due to strict food safety regulations).

•Returns initiated based on personal taste preferences.

Return Shipping Costs

We support eligible returns. If your return is due to our error, shipping damage (e.g., crushed packaging or compromised seals during transit), or product defect, we will cover the return shipping costs. For returns initiated due to customer preference for eligible (unopened) items, customers may be responsible for return shipping fees.

How to Initiate a Return

1.Contact our customer support team at support@appastea.shop with your order number, reason for return, and clear photos if items arrived damaged.

2.Once approved, you will receive a Return Merchandise Authorization (RMA) and return instructions.

3.Securely pack the items and ship them to our designated returns address.

Return Address

Appas Tea (appastea.shop)

570 East Ave NE

Atlanta, GA 30312

United States

Refund Processing Time

Once your return is received and inspected, we will process your refund within 1-2 business days. Refunds will be issued automatically to your original payment method. Depending on your financial institution, it may take an additional 7-10 business days for the funds to reflect in your account.

Damaged or Defective Items

If your items arrive damaged or with quality defects, please contact us within 7 days of delivery at support@appastea.shop with clear photos. We will promptly arrange for a full refund or a free replacement.